Shipping Policy

Shipping at a Glance

Ships from

China

Order processing

Typically 3–7 business days after payment confirmation

Estimated transit after shipment

Typically 10–45 business days

Primary destination

United States

Import duties and fees

May apply and are the recipient’s responsibility unless expressly stated otherwise at checkout

Important: Processing time and transit time are separate. The estimated total time from order placement to delivery generally includes both periods.

1. Shipping Origin

Orders are shipped from China through our warehouse or fulfillment partners. CR Wire Wheels remains your point of contact for questions about your order.

2. Shipping Destinations

We primarily ship to addresses within the United States. Shipping availability, cost, and delivery time may vary for:

• Alaska and Hawaii
• Puerto Rico and other U.S. territories
• APO, FPO, and military addresses
• Remote or limited-access locations
• Destinations outside the United States

Some products or shipping methods may not be available for every destination. Please contact us before ordering if your address falls into one of the categories above.

3. Order Processing Time

Most orders are processed within 3–7 business days after payment has been successfully confirmed and all information required to fulfill the order has been received.

Incomplete or incorrect shipping details, vehicle information, or product selections may delay processing. Processing time may also vary because of order volume, payment review, product availability, packaging requirements, or Chinese public holidays.

Business days do not include weekends or applicable public holidays. Processing time is separate from transit time.

If we are unable to ship within the stated or otherwise agreed timeframe, we will contact you with an update and provide the options required by applicable law, which may include accepting a revised shipping date or canceling the affected order for a refund.

4. Shipping Rates

Shipping charges are based on factors including the product, package weight and dimensions, destination, delivery method, and carrier requirements.

When shipping can be calculated automatically, the applicable charge will be shown at checkout before payment. Oversized, palletized, freight, remote-area, or special-handling shipments may require a manual shipping quote.

If an additional shipping service or charge is required before dispatch, we will contact you before proceeding.

5. Shipping Methods

Depending on the size, weight, destination, and nature of the order, we may use parcel delivery, express service, air freight, sea freight, truck freight, or another suitable shipping method.

Wheel and tire packages, multiple-wheel orders, and large accessories may require palletized or freight delivery. Unless a specific method is offered at checkout, the carrier and shipping method will be selected based on the order’s handling and delivery requirements.

6. Estimated Transit and Delivery

Estimated transit after shipment is typically 10–45 business days.

This estimate begins after the order has been dispatched and accepted by the carrier. It does not include the 3–7 business day processing period.

Delivery dates are estimates rather than guarantees. Transit may be affected by customs inspection, carrier delays, weather, port congestion, holidays, remote-area service, delivery appointments, or other circumstances.

When we become aware of a material shipping delay, we will provide available updates and assist with the shipment where reasonably possible.

7. Customs Duties, Taxes, and Import Fees

Because orders ship internationally from China, customs duties, import taxes, brokerage fees, tariff-related charges, or carrier processing fees may apply.

Unless your checkout page or order confirmation expressly states that these charges are included, they are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs authorities and carriers determine these charges. CR Wire Wheels cannot guarantee or accurately estimate the amount in advance. The recipient may also be required to provide information or documentation for customs clearance.

We cannot declare a false value or mark a commercial purchase as a gift to avoid import charges.

8. Shipping Address and Contact Information

Customers are responsible for providing a complete and accurate shipping address, email address, and telephone number when placing an order. A working telephone number may be required for customs, freight scheduling, or delivery appointments.

Contact us immediately if you notice an error in your shipping information. Address changes cannot be guaranteed after an order has entered processing or has been shipped.

Additional costs caused by an incorrect address, an incomplete address, an unsuccessful delivery appointment, or an address change requested after shipment may be charged to the customer to the extent permitted by law.

9. Tracking Information

When tracking information or a freight reference number becomes available, it will be sent to the email address associated with the order or displayed in your customer account, when supported.

International and freight shipments may not receive scans at every stage of transit. Tracking updates may pause while a shipment is between facilities, in customs, or awaiting transfer to a local delivery provider.

10. Freight and Oversized Deliveries

Large, heavy, palletized, or multi-package orders may require freight delivery. Depending on the destination and carrier, freight delivery may require:

• A valid telephone number
• A scheduled delivery appointment
• An adult signature
• A commercial delivery address
• Liftgate or residential delivery service
• Assistance receiving or moving a pallet

Additional freight services may result in extra charges. When such charges are not already included at checkout, we will notify you before arranging the additional service.

11. Damaged Shipments

Inspect the packaging and products as soon as the shipment arrives and before installation. If there is visible shipping damage, ask the carrier to record the damage on the delivery receipt before you sign for the shipment.

Contact us within 7 calendar days of delivery if an item arrives damaged. Please provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the exterior and interior packaging
• A photograph of the shipping label
• A brief description of the damage

Keep the product and all original packaging until the carrier claim or damage review has been completed. Do not install a visibly damaged product before contacting us.

Reporting damage after the seven-day period may make a carrier claim more difficult, but this reporting request does not limit any rights you may have under applicable law.

12. Lost, Delayed, or Missing Shipments

If tracking has not updated for an extended period, or if the carrier shows the shipment as delivered but you cannot locate it, contact us as soon as possible.

We will review the tracking information and work with the carrier or fulfillment provider to investigate the shipment. Carrier investigations and international tracing requests may require additional time.

Delays caused by carriers, customs authorities, weather, port congestion, or other events outside our reasonable control may affect the estimated delivery date. This does not remove any rights or remedies available to you under applicable law.

13. Refused and Undeliverable Shipments

If a shipment is refused, returned, or deemed undeliverable because of an incorrect address, unpaid import charges, missed delivery appointments, failure to provide requested customs information, or another customer-related reason, the customer may be responsible for the actual costs incurred.

These costs may include the original shipping charge, return shipping, storage, customs charges, carrier fees, and handling costs. To the extent permitted by law, such costs may be deducted from any otherwise eligible refund.

Refund eligibility is determined only after the returned shipment has been received and inspected. If a shipment is abandoned, destroyed, or not returned by the carrier, a refund may be unavailable to the extent permitted by applicable law.

For complete return requirements, please review our Refund Policy .

14. Order Changes and Shipping Delays

Contact us immediately if you need to request an address correction or order cancellation. We cannot guarantee that an order can be changed or canceled after processing has begun or after it has been shipped.

If we cannot ship an order within the represented timeframe, we will notify you and provide a revised shipping estimate and the options required under applicable law.

15. Contact Us

If you have questions about shipping, tracking, customs, freight delivery, or a delivery issue, contact:

CR Wire Wheels
Website: https://www.crwirewheels.com/
Email: support@crwirewheels.com
Contact page: https://www.crwirewheels.com/contact