Refund Policy
Updated Jun 6, 2026
This Refund Policy explains the return, refund, cancellation, and exchange terms for purchases made from https://www.crwirewheels.com.
By placing an order with CR Wire Wheels, you agree to this Refund Policy.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To be eligible for a return, products must be:
Unused
Uninstalled
Undamaged
In original packaging
Complete with all parts, accessories, manuals, and hardware
2. Non-Returnable Items
The following items may not be eligible for return:
Custom or special-order products
Mounted wheel and tire packages
Used, installed, or damaged products
Products with scratches, dents, or signs of use
Products missing original packaging or accessories
Clearance or final-sale items
Items damaged due to improper installation or misuse
3. Fitment Issues
Customers are responsible for verifying fitment before purchasing.
Returns due to incorrect size, bolt pattern, offset, backspacing, adapter selection, or vehicle compatibility may be rejected or subject to restocking fees.
4. Return Authorization
Before returning any product, you must contact us and receive return authorization.
Returns sent without authorization may be refused.
To request a return, please contact us with:
Order number
Name and email used for the order
Reason for return
Photos of the product and packaging, if applicable
5. Return Shipping
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law or unless the return is caused by our mistake.
We recommend using a trackable shipping service and purchasing shipping insurance.
6. Restocking Fee
Eligible returns may be subject to a restocking fee of up to 20%, depending on product condition, packaging, and return reason.
Any applicable restocking fee will be deducted from the refund amount.
7. Inspection and Refund Processing
Once we receive your returned item, we will inspect it to confirm eligibility.
If approved, your refund will be issued to the original payment method.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
8. Damaged or Defective Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please provide:
Order number
Photos of the damaged or incorrect item
Photos of the packaging
Description of the issue
We will review the claim and may offer a replacement, refund, or other resolution.
9. Order Cancellations
Orders may be cancelled only before they are processed, packed, or shipped.
Once an order has been processed or shipped, it cannot be cancelled and must follow the return process.
Custom or special-order items may not be cancelled once production or procurement has started.
10. Exchanges
Exchanges may be available for eligible products depending on stock availability.
Customers may be responsible for price differences, shipping costs, and any applicable restocking fees.
11. Refused or Undeliverable Packages
If a package is refused, returned as undeliverable, or returned due to incorrect address information provided by the customer, shipping costs and carrier fees may be deducted from the refund.
12. Contact Us
If you have questions about returns or refunds, please contact us:
CR Wire Wheels
Website: https://www.crwirewheels.com
Email: support@crwirewheels.com
Contact Page: https://www.crwirewheels.com/contact