Refund Policy

Returns at a Glance

• Eligible return requests must be submitted within 30 calendar days of delivery.
• Products must remain unused, uninstalled, undamaged, complete, and in their original packaging.
• Return authorization is required before sending any product.
• Customers are generally responsible for return shipping costs.
• Eligible non-defective returns may be subject to a restocking fee of up to 20%.
• Damaged, defective, or incorrect items should be reported within 7 calendar days of delivery.

1. Return Eligibility

We accept eligible return requests submitted within 30 calendar days after the carrier records the order as delivered.

To qualify for a return, the product must be:

• Unused and not driven on
• Uninstalled and free from installation marks
• Undamaged and unmodified
• In its original packaging
• Complete with all included parts, accessories, manuals, and hardware
• Returned in a condition suitable for inspection and resale

Wheels should be test-fitted by a qualified installer before tires are mounted. Mounting tires, driving on the wheels, or creating marks from lug nuts, adapters, knock-offs, tools, balancing equipment, or installation may make the product ineligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, driven on, installed, or altered
• Wheels on which tires have been mounted or balanced
• Mounted wheel and tire packages
• Products with scratches, dents, mounting marks, tool marks, corrosion, or other signs of use
• Products missing original packaging, components, accessories, manuals, or hardware
• Custom-made or special-order products when clearly identified as non-returnable before purchase
• Clearance or final-sale items when clearly marked as final sale before purchase
• Items damaged by incorrect installation, modification, misuse, neglect, accident, or improper maintenance

These exclusions do not apply when prohibited by law and do not eliminate applicable remedies for a verified defective or incorrect product.

3. Vehicle Fitment and Customer Selections

Customers must provide complete and accurate vehicle information, including the year, make, and model, when requested on the product page.

Customers should also disclose relevant vehicle modifications, including suspension, brake, hub, axle, or body modifications that may affect wheel clearance or installation.

Knock-offs, chips, adapters, and other selectable accessories are separate product selections and may involve additional charges. Customers are responsible for reviewing their selections before completing checkout.

Returns caused by inaccurate or incomplete vehicle information, an incorrect customer selection, an undisclosed vehicle modification, or a change of preference will be treated as non-defective returns. The customer will be responsible for return shipping, and a restocking fee of up to 20% may apply.

If CR Wire Wheels sends an incorrect product after you provided accurate vehicle information and followed our written recommendation, contact us under the damaged, defective, or incorrect item procedure below.

4. Return Authorization

You must contact CR Wire Wheels and receive written return authorization before sending any product back.

To request a return, provide:

• Your order number
• The name and email address used for the order
• The product you want to return
• The reason for the return
• Clear photographs of the product
• Clear photographs of the original packaging
• Photographs or other information showing the issue, when applicable

If the return is approved, we will provide the authorized return address and return instructions. The authorized address may be different from the address shown on the original shipping label.

Do not return a product to the sender address printed on the package unless we have instructed you in writing to use that address. Unauthorized returns may be refused or may not qualify for a refund.

5. Return Shipping

Unless CR Wire Wheels agrees otherwise in writing or applicable law requires otherwise, customers are responsible for return shipping costs, including returns involving a product quality issue.

Do not return a damaged, defective, or incorrect item before we review the claim and provide return instructions. Depending on the circumstances, returning the item may not be required.

Customers are responsible for ensuring that returned products are securely packaged. We strongly recommend using a trackable shipping service and purchasing shipping insurance because the customer remains responsible for the return until it is delivered to the authorized return address.

CR Wire Wheels is not responsible for a return sent to an unauthorized address or for a return lost or damaged during return shipping, except where required by applicable law.

6. Original Shipping and Import Charges

Original shipping charges are generally non-refundable for returns caused by customer preference, incorrect customer selections, inaccurate vehicle information, or fitment issues not caused by our error.

Customs duties, import taxes, brokerage charges, and carrier fees paid directly to a government authority, customs broker, or carrier cannot normally be refunded by CR Wire Wheels because we did not collect those amounts.

If an item is verified as defective or incorrect, the treatment of the original shipping charge will be determined as part of the approved resolution and in accordance with applicable law.

7. Restocking Fee

Eligible non-defective returns may be subject to a restocking fee of up to 20% of the returned product price.

The applicable fee may depend on:

• The reason for the return
• The condition of the product
• The condition and completeness of the packaging
• Missing components, accessories, or hardware
• Inspection, repackaging, or handling required

The restocking fee will not be applied to a verified defective item or an incorrect item sent by CR Wire Wheels, unless the returned product has additional damage or missing components unrelated to the original issue.

When reasonably possible, we will explain the expected restocking fee during the return authorization process. The final amount will be determined after the returned product has been inspected.

8. Inspection and Refund Processing

After an authorized return is delivered, we will inspect the product, packaging, included components, and return condition.

We normally complete the return inspection within 5–10 business days after receiving the returned item.

If the return is approved, the refund will be issued to the original payment method within 3–7 business days after the inspection is completed.

The refund amount may be reduced by applicable restocking fees, non-refundable shipping charges, missing-item costs, damage not present when the product was originally delivered, or other authorized deductions described in this policy.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account.

9. Damaged, Defective, or Incorrect Items

Inspect your order immediately after delivery and before installation. If a product arrives damaged, appears defective, or is different from what you ordered, contact us within 7 calendar days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the entire product
• Close-up photographs showing the damage or defect
• Photographs of the exterior and interior packaging
• A photograph of the shipping label

Keep the product and all original packaging while the claim is being reviewed. Do not install, modify, repair, or discard the product or packaging before receiving instructions from us.

After reviewing the claim, we may offer replacement parts, a replacement product, a refund, or another appropriate resolution, depending on the nature of the issue, product availability, and applicable law.

Under our current policy, the customer is responsible for return shipping unless CR Wire Wheels agrees otherwise in writing or applicable law requires otherwise. No restocking fee will be charged for a verified defective or incorrect item returned in accordance with our instructions.

Reporting an issue after seven days may make a carrier damage claim more difficult, but this reporting request does not limit any rights you may have under applicable law.

10. Order Cancellations

Contact us as soon as possible if you want to request an order cancellation.

Cancellation requests are not guaranteed after payment has been confirmed or order processing, procurement, customization, packing, or shipping has begun. An order is not considered canceled until CR Wire Wheels confirms the cancellation in writing.

Orders that have already shipped cannot be canceled and must follow the authorized return process.

Custom-made or special-order products may not be canceled after production or procurement has started when that restriction was clearly disclosed before purchase.

These cancellation restrictions do not eliminate any cancellation or refund rights that apply when we cannot ship an order within the promised or otherwise agreed timeframe.

11. Exchanges

Exchanges are not guaranteed and require prior approval. Availability depends on the condition of the returned product and current product stock.

Customers may be responsible for return shipping, shipping for the replacement product, price differences, and any applicable restocking fee.

In some cases, the fastest option may be to complete an authorized return and place a separate order for the replacement product.

12. Refused and Undeliverable Packages

If a package is refused, returned as undeliverable, or returned because of an incorrect address, unpaid customs charges, missed delivery appointment, or failure to provide requested customs information, the customer may be responsible for the actual costs incurred.

Original shipping, return shipping, carrier fees, customs charges, storage fees, and related handling costs may be deducted from any otherwise eligible refund to the extent permitted by law.

A refund will not be processed until the returned product has been received and inspected. If the shipment is abandoned, destroyed, or not returned by the carrier, a refund may be unavailable to the extent permitted by applicable law.

Additional shipping terms are available in our Shipping Policy .

13. Contact Us

To request a return or ask a question about a cancellation, refund, exchange, damaged item, or fitment issue, contact:

CR Wire Wheels
Website: https://www.crwirewheels.com/
Email: support@crwirewheels.com
Contact page: https://www.crwirewheels.com/contact