Privacy Policy

1. Information We Collect

Contact and Identification Information

We may collect information that you provide, including:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Company name, when provided

Account Information

If you create an account, we may collect your login identifier, saved addresses, account preferences, order history, and other information associated with your account.

We do not ask you to provide your account password by email or through customer support messages.

Order and Transaction Information

When you place or manage an order, we may collect:

• Products and quantities ordered
• Selected wheel and accessory options
• Order number and transaction status
• Shipping and delivery information
• Payment status and transaction identifiers
• Return, refund, cancellation, and claim information
• Communications relating to your order

Vehicle and Fitment Information

When requested on a product page or during customer support, we may collect vehicle information such as year, make, model, and relevant suspension, brake, hub, axle, or other modification details.

We use this information to review the wheel and accessory configuration selected for your order and to respond to fitment questions.

Payment Information

Payments are processed through PayPal. When you complete a payment, PayPal collects and processes your payment information according to its own privacy policy and security practices.

CR Wire Wheels does not receive or store your complete payment card number or card security code. We may receive limited transaction information from PayPal, such as your name, email address, billing or shipping information, transaction identifier, payment status, payment method type, and fraud-screening results.

For more information, please review the PayPal Privacy Statement .

Customer Support and Communications

When you contact us, submit a form, request support, or make a shipping or return claim, we may collect your contact information, message, order details, photographs, attachments, and related correspondence.

Automatically Collected Information

When you access the Website, our servers and service providers may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Referring and exit pages
• Pages viewed and links selected
• Date and time of access
• Session, cookie, and similar identifiers
• General location derived from an IP address
• Website performance and interaction information
• Security, error, and fraud-prevention information

2. Sources of Personal Information

We may collect personal information:

• Directly from you
• Automatically through the Website and cookies
• From PayPal
• From shipping carriers and fulfillment providers
• From fraud-prevention and security providers
• From social media platforms when you interact with our business pages
• From another person when that person places an order for you or provides your information as a delivery recipient

3. How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders
• Arrange shipping, customs clearance, and delivery
• Review vehicle and product configuration information
• Operate and manage customer accounts
• Maintain shopping cart and checkout functionality
• Send order confirmations and shipping updates
• Provide customer support
• Process returns, refunds, claims, and cancellations
• Respond to fitment and product questions
• Analyze and improve Website performance
• Detect and prevent fraud, abuse, unauthorized transactions, and security incidents
• Maintain business, transaction, customs, and tax records
• Establish, exercise, or defend legal claims
• Comply with applicable laws and lawful requests
• Send marketing communications when permitted by law and consistent with your choices

4. Cookies and Similar Technologies

The Website uses cookies and similar technologies to operate essential functions, remember session information, maintain your shopping cart, improve security, and understand Website usage.

Essential Cookies

Essential cookies support functions such as account login, security, shopping cart operation, checkout, form submission, and session management.

Disabling essential cookies may prevent parts of the Website from working correctly.

Analytics Cookies

We use Google Analytics 4 to understand how visitors use the Website and to measure Website performance.

Google Analytics may process information such as device type, browser information, general location derived from an IP address, viewed pages, Website interactions, and cookie or device identifiers.

Learn more about how Google handles information: Google Privacy Policy .

Google also provides an analytics opt-out browser add-on: Google Analytics Opt-out Browser Add-on .

Managing Cookies

You can control or delete cookies through your browser settings. Blocking cookies may affect account, shopping cart, checkout, and other Website functions.

We do not currently respond to browser “Do Not Track” signals because there is no generally accepted industry standard for these signals. This statement does not limit our obligation to recognize a legally required opt-out preference signal where applicable.

5. Newsletter and Marketing Communications

If you subscribe to our newsletter or otherwise request marketing communications, we may send product announcements, guides, promotions, and other marketing messages.

You can unsubscribe by selecting the unsubscribe link included in a marketing email or by contacting us at support@crwirewheels.com .

We will process marketing-email opt-out requests as soon as reasonably possible and no later than 10 business days where the CAN-SPAM Act applies.

Opting out of marketing communications does not prevent us from sending transactional or service messages relating to your account, orders, payments, shipping, security, returns, refunds, or customer support.

6. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this policy.

PayPal

We disclose order and transaction information to PayPal when necessary to process payments, refunds, fraud checks, payment disputes, and related payment services.

Shipping and Fulfillment Providers

We may disclose names, addresses, telephone numbers, order details, and related information to warehouses, suppliers, fulfillment partners, shipping carriers, freight providers, customs brokers, and logistics providers.

Website and Business Service Providers

These providers may include:

• Website hosting and content-delivery providers
• Database and cloud infrastructure providers
• Google Analytics
• Email and newsletter service providers
• Customer-support providers
• Fraud-prevention and security providers
• Accounting, legal, and professional advisers

Legal and Safety Disclosures

We may disclose information when reasonably necessary to comply with law, regulation, legal process, court order, customs requirement, or governmental request.

We may also disclose information when reasonably necessary to protect our rights, customers, Website, property, or safety, or to investigate fraud, abuse, or security incidents.

Business Transfers

Information may be disclosed as part of a merger, financing, reorganization, acquisition, transfer, or sale of all or part of the Website or business assets, subject to applicable law.

7. Sale and Sharing of Personal Information

We do not sell personal information for monetary compensation.

We do not currently use personal information for cross-context behavioral advertising as that term is defined under applicable U.S. state privacy laws.

We have not knowingly sold or shared the personal information of consumers under 16 years of age.

If these practices change, we will update this Privacy Policy and provide any notice, consent mechanism, or opt-out method required by applicable law before beginning the new activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

• Order and transaction records: retained as reasonably necessary for fulfillment, accounting, tax, customs, refunds, disputes, legal compliance, and recordkeeping
• Account information: retained while the account remains active and for a reasonable period after closure when required for security, backup, legal, or recordkeeping purposes
• Vehicle and fitment information: retained with the related order or customer-support record when needed to complete the order, provide support, or resolve a dispute
• Customer-support records: retained for as long as reasonably necessary to resolve the request and maintain an appropriate service history
• Marketing information: retained until you unsubscribe or we no longer need the information, while retaining limited suppression records needed to honor your opt-out
• Analytics and security information: retained according to our configured analytics, security, and server-log retention periods

Retention periods may be extended when reasonably necessary to comply with law, resolve a dispute, enforce an agreement, prevent fraud, or preserve records subject to a legal request.

When information is no longer required, we will delete, anonymize, or securely dispose of it, subject to reasonable backup and legal retention requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. The Website uses HTTPS encryption to protect information transmitted between your browser and the Website.

However, no website, storage system, or Internet transmission can be guaranteed to be completely secure.

You should use a unique password, protect your account credentials, and contact us if you believe your account or personal information has been compromised.

10. International Data Transfers

CR Wire Wheels is operated from Shanghai, China and serves customers in the United States and other supported locations.

Personal information provided through the Website may therefore be transferred to, accessed from, stored in, or processed in China, the United States, and other countries where our service providers operate.

Privacy laws in those countries may differ from the laws where you live. Where required by applicable law, we use appropriate measures for international transfers and require service providers to protect personal information according to their contractual and legal obligations.

11. Your Privacy Rights

Depending on where you live and the laws that apply to CR Wire Wheels, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Receive a portable copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain sales, sharing, or targeted advertising
• Appeal the denial of a request where applicable
• Exercise applicable privacy rights without unlawful discrimination or retaliation

These rights are not absolute. We may retain or continue processing information when permitted or required for order fulfillment, security, fraud prevention, accounting, tax, customs, legal compliance, dispute resolution, or other lawful purposes.

Submitting a Privacy Request

To submit a privacy request, email support@crwirewheels.com with the subject line Privacy Request, or use our contact page .

Please include:

• Your name
• The email address associated with your account or order
• Your order number, if the request relates to an order
• The country and U.S. state where you reside
• A clear description of your request

We may request additional information reasonably necessary to verify your identity and protect your information.

Do not send your password, complete payment card number, card security code, government identification number, or other unnecessary sensitive information by email.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may ask you to verify your identity directly.

We will respond within the timeframe required by applicable law.

12. California Privacy Notice

If the California Consumer Privacy Act, as amended, applies to CR Wire Wheels and your personal information, California residents may have rights to know, access, correct, delete, and obtain information about the categories of personal information collected, used, and disclosed.

The categories we may collect include:

• Identifiers and contact information
• Customer and account records
• Commercial and transaction information
• Internet or electronic network activity
• Vehicle and fitment information
• Customer-support communications
• Inferences used for fraud prevention, customer support, or Website improvement

We collect and use these categories for the purposes described in Sections 2 and 3 and disclose them to the categories of recipients described in Section 6.

We do not sell personal information for monetary compensation and do not currently share personal information for cross-context behavioral advertising.

California residents may exercise an applicable request by following the procedure in Section 11. We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Children’s Privacy

The Website is intended for a general adult audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information through the Website, contact us so we can investigate and delete the information where appropriate.

14. Third-Party Websites and Social Media

The Website may contain links to third-party websites and social media platforms, including Facebook, Instagram, YouTube, PayPal, and Google services.

Those parties operate under their own privacy policies, terms, and data practices. We are not responsible for the privacy practices of a third-party website or platform after you leave our Website.

Review the relevant third party’s privacy policy before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, service providers, business practices, or legal obligations.

The updated date displayed at the top of the page shows when this policy was most recently revised.

If a change materially affects how we use personal information, we will provide additional notice when required by applicable law.

16. Contact Us

For privacy questions, requests, or concerns, contact: